Sometimes, mistakes happen. We're all humans after all.


Did you Approve and Schedule an invoice for a payment that you want to receive back from the talent partner? There may be an option to do so.


Is there any reasonably easy way to get the money back?


Reasonably easy? Unfortunately not. The "recall" process for a bank transfer can be lengthy to carry out and is not guaranteed to succeed as it depends on the beneficiary (receiving) bank's participation.


Additionally, our ability to recall a payment depends on the transfer method and when it was sent.


For example, payments sent via ACH in the U.S have a max 5-day recall window.


The optimal means of retrieving the funds is for the contractor to request their bank to reject or return the transfer.


Failing that, we may be able to attempt a recall.


Some possible scenarios:


  • If the contractor has a U.S. bank account and we're past the recall window, they can request their bank to return the funds; the bank may or may not approve the request


  • If the contractor has a U.S. bank account and we're within the recall window, we can attempt recall; the beneficiary bank may or may not respond to the request


  • If the contractor has a bank outside the U.S., we can attempt recall; the beneficiary bank may or may not respond to the request


A suggestion we can provide


If the contractor will be paid again, it may make more sense for them to keep the inadvertent funds and for you or they to manage their invoices in such a way as to reflect the appropriate work and compensation, e.g. send a lesser total on the next invoice with a Note that points to the extraneous invoice.



Need to request a recall? Please contact our PayOps team ASAP via email or Slack and share the name/email of the talent partner.