TABLE OF CONTENTS


What is the Funding Balance Display?


The Funding Balance Display appears at the top of your Invoices module in Worksuite. It provides a snapshot of:

  • Your current account balance
  • The total amount of Scheduled and/or Processing invoices
  • The difference between these amounts

Click the dropdown in the banner to expand and view these details.

Balance Display Examples


Scheduled invoices with funding required  


Processing invoices with funding required


Scheduled invoices with sufficient balance

What is the Funding Statement?


The Funding Statement is a downloadable PDF summary of all invoices that are currently in Scheduled or Processing status. It can be used to support internal funding requests or to initiate a transfer to your Worksuite funding account.


How do I generate a Funding Statement? 

  1. Go to the Invoices module.
  2. Expand the Funding Balance Display at the top.
  3. In the lower right corner of the dropdown, click the button that says  “Funding Statement.”
  4. A pop-up will confirm that your statement is being emailed to you.
  5. Check your inbox for a link to download the PDF.

What invoices are included in the Funding Statement?


The Funding Statement includes all invoices in Scheduled or Processing status at the time the statement is generated. It does not include:

  • Invoices in Approved or New status
  • Invoices that are already In-Flight or Paid
  • A customized selection of invoices — the statement cannot be generated for individual or selected invoices only


Need individual invoice PDFs?

  • Click into each invoice and select Download PDF, or
  • Use bulk actions to select multiple invoices and choose Download as ZIP file

When should I generate the Funding Statement?


You can generate a statement at any time, but keep in mind that invoices can be scheduled up until:

  • 7:00 PM EST on Friday / 12:00 AM UTC on Saturday (for weekly pay runs), or
  • 12:00 AM UTC on the 1st of the month (for monthly pay runs)

For the most accurate and complete Funding Statement, we recommend aligning internally to ensure all intended invoices are scheduled before you generate the statement. This helps ensure the totals reflect the full amount to be funded.


Helpful Reminders

  • Weekly pay runs initiate at 1:00 AM UTC on Saturdays 
  • Monthly pay runs initiate at 1:00 AM UTC on the 1st of the month 
  • Scheduled invoices move to Processing when the pay run initiates
  • Processing invoices move to In-Flight once funding is received and payments are released
  • The Funding Statement will reflect all invoices that are still in Scheduled or Processing at the time of generation

Currency Conversion & the 6% Funding Buffer

To calculate your funding total when non-USD invoices are scheduled, Worksuite converts those invoices to USD using the current exchange rate.


To protect against currency rate changes between scheduling and trade execution, a 6% buffer is applied to the required funding total to account for conversion fees and exchange rate fluctuations. 


This buffer is only applied when currency conversion is required. Any unused portion remains in your account and can be reused or returned. In rare cases, the buffer may not fully cover extreme exchange rate shifts.


For the exact amount due, always refer to the official Currency Trades and Funding Report for the pay run.

Balance Display Examples with the Funding Buffer


Scheduled invoices with funding required


Scheduled invoices with sufficient balance

Why might my balance or funding total look different from expected?

There are a few reasons the amounts shown in the Funding Balance Display or Funding Statement might not match what you expect:


Returned Payments

If a previous payment was returned or returned (e.g., due to incorrect bank details), the funds will be credited back to your balance. This amount will appear in your available funding total until the payment is reissued.


Returned payments can cause your balance to appear higher than expected.


Pending Currency Trades

When freelancers are being paid in a non-USD currency, Worksuite must use your USD balance to purchase the foreign currency. Because the display shows only the USD balance:


You may see a temporary negative balance while the trades are pending settlement.


Once the trades complete, your balance will be updated and associated payments will be released.

Why don’t I see these features?


If you don’t see the Funding Balance Display or the option to generate a Funding Statement, it could be due to one of the following:


User Permissions


You must have the appropriate permissions to:

  • View the Invoices module
  • Schedule invoices for payment


If you’re unsure about your access level, please contact your Worksuite administrator.


Customer Account Settings


These features are currently only available to customers who:

  • Fund in USD
  • Use Push Funding (i.e., manually initiate wire transfers to Worksuite)

Still need help? 


If you still have questions or feedback, please don’t hesitate to reach out to Payment Operations via our group email alias or our shared Slack channel or create a support ticket!