If your invoice shows as Paid but you have not yet seen the funds in your account, you can now download a proof of payment yourself, directly from Worksuite, in just a few minutes.

TABLE OF CONTENTS

What is a Proof of Payment?


A Proof of Payment (POP) is a PDF document that confirms your payment was sent and includes the transaction details your bank may need to locate it.

When to request one


Request a POP when your invoice is marked Paid but the funds have not arrived yet, and you would like to confirm the transfer or share the details with your bank.

How to request your Proof of Payment


  1. Log in to your Worksuite account.
  2. Open the paid invoice for the payment in question.
  3. Click the Request a POP button on the invoice.
  4. Confirm the request in the pop-up.
  5. You will always receive an email within a few minutes, with your proof of payment (PDF) attached when it is available for that payment.

What the document shows


  • The sender (our payment partner, Moneycorp, rather than your client or Worksuite)
  • The date the payment was sent
  • The amount and currency
  • The account the funds were sent to (only the last 4 digits are shown, to protect your account details)
  • Where available, a Unique End-to-End Transaction Reference (UETR), which your bank can use to track the payment through the SWIFT GPI network

If you still have not received the funds


  • Review the document with your bank, not just by checking your account again. It is common for bank details to be enough to reach the receiving bank but not quite enough for the funds to be applied to an account.
  • If your POP includes a UETR, share it with your bank so they can help locate the payment.
  • If the funds are still missing after you have reviewed the document with your bank, reply to your support ticket or contact Worksuite Support, and we will be happy to trace the payment for you.

Good to know


  • This document is available for payments processed through Worksuite's Global Pay service.
  • A proof of payment cannot be produced for every payment (for example, some are sent by a method that does not generate one). If yours is not available, you will receive an email letting you know. If you still need help locating the funds, please contact Worksuite Support.

Need help?


Click the Support button at the bottom left of your Worksuite profile, or submit a request through the Help Center to reach our Payments Support team.