You may get an email through Worksuite asking you to do something, such as upload your passport for a right-to-work check, sometimes from a client you haven't worked with in a while. This article explains who sends these emails, how to check a request safely, and how to stop emails from a client you've stopped working with.

TABLE OF CONTENTS

Who sends these emails

Your client uses Worksuite to manage their freelancers, and Worksuite sends emails on your client's behalf. These include:

  • Invitations to join your client's Worksuite account
  • Onboarding and document requests, such as right-to-work or compliance checks
  • Messages from your client's team
  • Reminders about steps you haven't finished

Some of these emails show Worksuite as the sender. Others show your client's company name and their own email address, because clients can send Worksuite emails under their own brand. Both can be genuine. The sender name on its own doesn't tell you whether an email is real, so check the request inside Worksuite.

Worksuite's Payments team may also email you directly about a Global Pay payment that's on hold for a compliance review. They may ask for proof of identity, the purpose of the payment, or a tax ID. Upload what they ask for in your Worksuite profile, not as a reply to the email.

How to check that a request is genuine

  1. Don't use the link in the email. Open your browser and go to the Worksuite login page you normally use, for example from a bookmark you saved.
  2. Sign in to your account.
  3. Look for the same request on your dashboard or in your onboarding.

Genuine requests from your client appear in your Worksuite account. If you're still unsure, ask your client about it from Messages.

Worksuite never asks for your password by email. If an email asks you to pay for something, check that the same step appears in your onboarding before you do anything.

If the request doesn't appear in your account, don't enter any details. Contact Worksuite Support and include a screenshot of the email.

Why a former client is asking for documents

Clients can send an onboarding step, such as a right-to-work check, to everyone on their list at once. That list can include people who haven't worked with them for some time, so the request may not be linked to a current or upcoming job.

Whether you need to complete it is your client's decision, and so is which documents they accept. Worksuite can't decide this for them. If you aren't working with this client, or you're not sure why they need the document, ask them from Messages before you upload anything.

Who can see the documents you upload

Documents you upload are stored in your Worksuite account, and your client's team can see them. Your client decides which documents it needs and accepts. To ask how your information is used, or to ask for a copy of it or for it to be removed, contact your client. You can also contact Worksuite Support.

How to stop emails from a former client

You have three options. They work differently, so read each one before you choose.

OptionWhat it doesCan you undo it?
Unsubscribe from the emailStops all emails from that client sent through Worksuite, including work and payment updatesYes
Ask your client to archive your profileKeeps your profile on file and stops your client's emails. While it's archived, you can't log in, and any invoices or expenses still New or Approved are rejectedYes, your client can restore it
Delete your accountDeletes your account in that client's Worksuite workspaceNo

Unsubscribe

Click the unsubscribe link at the bottom of any Worksuite email from that client. You'll stop getting all emails from that client through Worksuite, including notices about work and payments. Depending on how your clients' emails are set up, it can also stop Worksuite emails from your other clients. Worksuite then sends you one email with a link to turn emails back on if you change your mind. If you don't receive it, contact Worksuite Support.

Ask your client to archive your profile

Before you ask, make sure your invoices are paid, and download anything you want to keep, such as signed agreements or payment statements. While your profile is archived, you can't log in, and any invoices or expenses still New or Approved are rejected.

Send your client a message from Messages and ask them to archive your profile. This also applies if you've since joined the client as an employee and still get freelancer emails. If you can't reach your client, contact Worksuite Support.

Delete your account

Important: Deleting is permanent. Once your account is deleted, you can't sign in to that client's Worksuite workspace and your information there is gone. Download anything you want to keep first, such as signed agreements or payment statements.
  1. Sign in and go to Settings → Account.
  2. Click Delete your account.
  3. Choose a Reason for leaving and confirm.

You'll see "Your request to delete your account has been received and will be deleted within the next 2-3 business days." Your client's team completes the deletion. For more detail, see How to Delete Your Worksuite Account.

Don't forward Worksuite emails

Many buttons and links in Worksuite emails sign in whoever clicks them as you. If you forward an email and someone else clicks a link in it, anything they do, such as sending a message or adding an invoice, is recorded under your name.

  • Keep Worksuite emails to yourself. If someone else needs to act, ask your client to give them their own access.
  • Bookmark the Worksuite login page rather than a link from an email.
  • If you opened a link from someone else's email by mistake, log out, clear your browser's cache, and then sign in to your own account. A private or incognito window also keeps the two sessions apart.

Support/Resources

Still have questions about Worksuite emails and requests from your client? Click Support in the bottom-left corner of Worksuite to contact our Support team, or email support@worksuite.com.

For questions about your work, projects or rates, message your client from Messages in Worksuite.