In this article, you'll find answers to our most common issues related to invoicing and payments and the resolutions to them.
TABLE OF CONTENTS
General FAQs
- How do I get paid?
To get paid, you need to complete two items:
- Add your banking and tax information (this is generally requested during onboarding, but you can do it at any time from your dashboard).
- Upload your invoice when work has been completed. Read more on how to upload an invoice here.
- Can I edit or delete my invoice? You can edit or delete invoices you created while they're New or Rejected. Once an invoice is Approved, ask your client to reject it first. See Invoice Statuses: What Each One Means and What You Can Do.
Payments FAQs
- Why can't I click on the Next button?
If any of the mandatory fields are left blank, it will not allow proceeding further. Please fill out the required fields and the Next button can be clicked.
- Why isn't the bank information page loading?
In this case, try using a different browser and make sure you're on a computer instead of a mobile device. - Why haven't I received my payment?
If you expected to receive your payment and it hasn't arrived, please review more information here.
Bank details FAQs
- Updating bank information
To add or update your bank details, and to fix common errors, see How to Add Your Bank Details and Fix Common Errors.
- Bank branch details are unknown
You can use your browser search bar to search the Bank Name & Branch location to get the Branch details.
- The routing number is unknown
You can use your browser search bar to search for the routing number using the bank name
- Bank does not have a routing number
You can use the BIC/SWIFT Code in the Routing Number field\
- Business banking details
If you are entering details for your business, read here for more information.
- Details around current bank account details
Reach out to support@worksuite.com
Support/Resources
Still have questions about payments? Click Support in the bottom-left corner of Worksuite to contact our Support team, or email support@worksuite.com.
For questions about your work, projects or rates, message your client from Messages in Worksuite.