How can we help you today?

Payment Support

Pay Run Funding Options
For each set of payments we process to your freelancers, we receive your funding in a dedicated Payment Processing Funding Account (PPFA). To suit your ...
Tue, 28 May, 2024 at 9:48 AM
Payment Issues in Worksuite
Below, you'll find an overview of the Report Issue feature and how we use it to support freelancers. TABLE OF CONTENTS Reporting Payment Issues Res...
Tue, 23 Jul, 2024 at 12:05 PM
Payment Processing - Holidays 2024-2026
When you Schedule invoices for a weekly or monthly pay run, how do banking holidays impact the payment processing timeline? First, please consider the i...
Fri, 8 Mar, 2024 at 2:28 PM
Payment Processing Compliance
Worksuite processes payout transactions across the globe. Some of these payments will be subject to a standard compliance review to ensure that they meet b...
Thu, 7 Mar, 2024 at 2:10 PM
Payments - Bulk Import
Save time adding payments by leveraging the Bulk Import capability within the Payments module.  This feature is available to all Enterprise customers. To...
Mon, 18 Dec, 2023 at 4:52 PM
Payments Overview
You can manage the full payments lifecycle in Worksuite. You have the flexibility to take advantage of some or all of the features available to you - read b...
Tue, 23 Aug, 2022 at 3:09 PM
Recalling a Payment
Mistakes happen... Did you Approve and Schedule an invoice for a payment that you want to receive back from the talent partner? There may be an option t...
Fri, 15 Jul, 2022 at 1:12 PM
Rejected/Returned Payments
Did you know that Worksuite supports your freelancers throughout the entire payments process? A high-value benefit of your Worksuite Pay subscription is lev...
Wed, 8 Feb, 2023 at 12:13 PM
Scheduled Invoices - Bank Details Health Check
To prevent your funds from being sent where they cannot be successfully delivered, Worksuite disables the ability to Schedule an invoice for a freelancer wh...
Tue, 27 Jun, 2023 at 12:40 PM
United States Tax Filing: 1099 Form FAQ for Pay Customers
Compensation of $600 USD or more within a calendar/tax year that is paid to non-employees who file taxes in the United States must be reported to the Intern...
Mon, 29 Jan, 2024 at 11:26 AM